Panel shop insisted no communication has been made to them by PMD

Would like to commend PMD for swiftly resolving an issue I raised in connection with the claim I have with them... I'm very much satisfied with the intervention and I'll gladly recommend PMD to anyone looking for car insurance.. Unfortunately now I have encountered another problem with the panel shop they tasked with fixing my car Hugo's panel shop PMB, when I call them they claim no communication whatsoever with them and PMD has taken place, they know nothing about my car, hence PMD insists they indeed communicated and tasked Hugo's to repair the car now I'm in limbo..I'm disadvantaged now because I have no car to travel to work on daily basis... ?