MS
Mathapelo S
1 reviews | Active since Mar 2017
24 Aug 2026, 14:17
Overdue 3rd Party Claim
Terrible turn around time. I submitted a 3rd party claim on the 4th of June and to date I have not received any assistance instead I’m just being told that they have a backlog, which is not my problem.
I don’t receive any feedback from the insurance but only automated emails that they are working on the claim for almost 2 months.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
24 Aug 2026, 15:35Hello Mathapelo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply24 Aug 2026, 15:35
Official
Hello Mathapelo , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
27 Aug 2026, 16:34Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Aug 2026, 16:34
Official
Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
27 Aug 2026, 16:34Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Aug 2026, 16:34
Official
Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
27 Aug 2026, 16:34Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Aug 2026, 16:34
Official
Hello Mathapelo S,
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post. We understand how frustrating it can be to wait for feedback on a third-party claim and feel unheard.
At Prime, we’re committed to providing clear communication to our clients and all stakeholders involved – we regret that this was not your experience.
We’ve escalated the matter to our Third Party Team so your claim can be fast-tracked and they will contact you with a clear indication of next steps and expected timeframes.
Our Market Conduct Team has also been alerted and is already in contact with you to provide further clarity.
Prime's indemnity claims process is built on trust and efficiency - settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team