1 reviews | Active since May 2022
Outcome/poor communication/pay outs.
My Spouse had an accident on the 27th April, tow truck was on time. The 29th I received an sms from PMD that unfortunately the car is a write-off, documents were requested and provided and had no feedback until now. I have made countless phone calls to their offices and the only response I get is that they are waiting for an outcome. Friday the 13th I called 5 times wanting to know what the hold up was on pay out and was told that the person in charge of my claim promises to give me feedback no later than closing time on Monday the 16th. Unfortunately I received no calls till I called to follow up, and yet another wild goose chase (no one had an answer and the person in charge not on his desk. I had to escalate the call in which I was transferred to a legal member whom called back but with no answers except that the person in charge of my claim is working on it and will advise soonest!!!
Poor communication internally, quick to pass the buck and the frustrating part is that one is never able to speak to whoever is in charge with your claim.
All I want is to be updated on the steps taken and quick responses.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We appreciate the time you have taken to note your disappointment.
Our aim is to provide world-class service to our policyholders during every interaction. It saddens us to hear that the service you received failed to impress.
PMD prides itself on promptly paying all valid claims. We take special care to verify all the information supp**** by our clients and witnesses to enable us to reach an accurate outcome. Our claims team has confirmed that your claim has been finalised and the outcome was communicated to you.
It is most comforting to know that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We appreciate the time you have taken to note your disappointment.
Our aim is to provide world-class service to our policyholders during every interaction. It saddens us to hear that the service you received failed to impress.
PMD prides itself on promptly paying all valid claims. We take special care to verify all the information supp**** by our clients and witnesses to enable us to reach an accurate outcome. Our claims team has confirmed that your claim has been finalised and the outcome was communicated to you.
It is most comforting to know that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team