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Palesa M
1 reviews | Active since Sept 2022
24 Jan 2025, 08:25
Original papers
Good day, i have a claim submitted in November 2024,CL***, the claim was finally approved and there was a delay with the paperwork from the bank, I Watsapped the papers and the courier came to collect the original on Tuesday the 21st.i called in twice yesterday to find out if the original paper was received and I keep getting told they will get back to me
Can my claim handler let me know what is going on as I cannot be the one calling everyday
Palesa ***
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Replies (5)PM
Palesa M's updateReviewer Update
24 Jan 2025, 09:36Can someone please respond
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Palesa M's update24 Jan 2025, 09:36
Reviewer Update
Can someone please respond
Prime South Africa's replyOfficial
24 Jan 2025, 11:22Dear Palesa, thank your for review. We have submitted a request to the claims handler to give you a call.
Kind regards, the Prime SA team.
Kind regards, the Prime SA team.
Prime South Africa's reply24 Jan 2025, 11:22
Official
Dear Palesa, thank your for review. We have submitted a request to the claims handler to give you a call.
Kind regards, the Prime SA team.
Kind regards, the Prime SA team.
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Palesa M's updateReviewer Update
24 Jan 2025, 14:07She won't call me, that's what keeps happening
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Palesa M's update24 Jan 2025, 14:07
Reviewer Update
She won't call me, that's what keeps happening
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Palesa M's updateReviewer Update
24 Jan 2025, 15:23This is, really unacceptable from Prime, is, this how you treat your clients?
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Palesa M's update24 Jan 2025, 15:23
Reviewer Update
This is, really unacceptable from Prime, is, this how you treat your clients?
PM
Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***
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Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***
Palesa M's updateReviewer Update
27 Jan 2025, 07:26Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***
Sent from my phone
Hide quoted text
Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***
PM
Palesa M's update27 Jan 2025, 07:26
Reviewer Update
Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***
Sent from my phone
Hide quoted text
Hi thereMy claim number is CL***, the courier collected the original documents from me on the 21st of January. On the 23rd and 24th I call asking whether the documents were received, on both days the claims consultants tell me they have not received the document. I write a request on Hello Peter for my claim handler to call me back, she doesn't it. I call again and they tell me they don't have my Natis from Postnet On the 25th of January I call Postnet Nicolway and they told me that the Natis was signed by Prime, Phumla is the lady on the 22nd of January at 11h37, waybill no *** Phumla 11h37. Why is Prime lying? Do they know the suffering I've Been through because of them. I need my claim paid out and this matter sorted. All the agents that **** to me need to handled and disciplined. This is completely unfair, unacceptable and *********Regards Palesa ***