Ongoing Delays and Excuses

I am extremely disappointed with the service and handling of my claim by Prime Meridian Insurance.

I submitted all required documents, including TWO repair quotations as requested, on 4 March after one of your insured clients damaged my new vehicle. Weeks later, I was informed that only one quotation had allegedly been received — despite both being attached in my original email.

To avoid further excuses, I resent all documents again on 15 April with clearly renamed attachments showing both quotations. Since then, the delays and lack of communication have continued.

I have repeatedly phoned for updates, only to be given conflicting excuses every single time:

* “The person handling your claim is on another call” * “They are busy” * “They will call you back” * “They are not at work today”

Not once have I received a callback as promised.

To make matters worse, a day ago I was informed for the FIRST time that I had apparently been emailing the wrong department all along, despite ongoing correspondence for weeks. This was never communicated to me earlier and has clearly contributed to the unnecessary delays.

At this point, it feels like there is no urgency, accountability, or proper communication regarding my claim. I have comp**** with every requirement multiple times, yet I am still being delayed due to internal inefficiencies and poor service.

I am now requesting urgent intervention, confirmation that all documents have been received, and immediate processing of my claim without any further delays.