1 reviews | Active since May 2016
not wanting to pay out (terrible service)
<p>Hi,I've just join the web due to bad experience am having of an insurance I have PMD(Prime Meridian insurance).I had an accident in January 2016,lodged a claim they came and access the car,it was a write off,they now having excuses after the other,that they have to send an accesor for the scene,if am not calling they don't even bother on updating me with the progress of the claim.Am really not happy with their service,Ane the one who is handling my case she's always busy to answer my calls,they say they leave massages for her but she never get back to me.I really need the car for work purpose I've been given a warning by my line manager.Its slowly tearing my life apart,I've been paying well my premiums.please help me with this matter.Phindile khosa.</p>
Hello bettykhosa,
We are truly sorry to learn of the unfortunate predicament you are in and understand that a loss never occurs at a convenient moment.
Whilst we do our best not to inconvenience our policyholders by requiring them to take their vehicle for a costly and time-consuming independent pre-inspection before cover will commence, we are unfortunately exposed to a higher than normal degree of risk. To mitigate this risk, all information provided by clients upon submission of a claim needs to be verified and validated by independent sources as far as possible.
Furthermore, taking into consideration the absence of independent witnesses and the fact that circumstances relating to single vehicle incidents are the most difficult to verify and validate, information supp**** by clients need to be verified and validated by other means, as in your case.
Our Claims Department has however confirmed that they will continue to keep you up to date with regard to the progress of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello bettykhosa,
We are truly sorry to learn of the unfortunate predicament you are in and understand that a loss never occurs at a convenient moment.
Whilst we do our best not to inconvenience our policyholders by requiring them to take their vehicle for a costly and time-consuming independent pre-inspection before cover will commence, we are unfortunately exposed to a higher than normal degree of risk. To mitigate this risk, all information provided by clients upon submission of a claim needs to be verified and validated by independent sources as far as possible.
Furthermore, taking into consideration the absence of independent witnesses and the fact that circumstances relating to single vehicle incidents are the most difficult to verify and validate, information supp**** by clients need to be verified and validated by other means, as in your case.
Our Claims Department has however confirmed that they will continue to keep you up to date with regard to the progress of your claim.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team