Not Treating Customers Fairly

I am beyond flabaggasted by the treatment I've received from this Prime Meridian Direct when I submitted a motor vehicle claim for more than 2 months ago (will be 3 months on 06 August 2015).!My claim has not been finalised until now! I would not receive any feedback on the progress of my claim unless I endevour to contact the \designated claim assessor". If I'm lucky to get hold of the assessor I would receive a non challant attitude from this individual and he would give me what sounds like an excuse for why my claim has not been fina****. I've had to submit a complaint with this company to no avail. Each time I would request to speak to the manager I would be advised that the manager is unavailable. Sometimes I would contact the call centre and I would be advised that none of the consultants are available. It feels like I'm dealing with a bogus company. I feel like I'm being made a fool. Any excuse to not pay my claim. As I'm speaking now I'm waiting for a \""scene technician\"" which has not come for over a week now. This company is bad news. No wonder they do not deal with insurance brokers \""Prime meridian direct\"" because there is no broker who would recommend them! Shocking<br> """