NG
Neo G
1 reviews | Active since Jan 2026
16 Jan 2026, 12:34
Not satisfied with the long wait of 4 months and my car coming back not driving as it was before the accident.👎
Accident claim on my car done partially and had to wait over 4 months to get an incompletely repaired car ,Prime choose to repair only the bumper for 4months and left the gearbox issue that broke on the day of the accident gave the car back not drive-able claiming it is wear and tear on my gearbox and they don’t cover it.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
16 Jan 2026, 13:45Hello Neo , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Jan 2026, 13:45
Official
Hello Neo , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Jan 2026, 16:46Hello Neo G,
Thank you for taking the time to share your experience with us. We value your feedback and we're sorry about your experience.
We understand how disappointing it must have been to find that certain repairs were not completed as expected. At Prime, we are committed to ensuring that our clients receive the highest standard of service, as it is of paramount importance to us.
Our records show that the claim was partially approved and the damage related to the gearbox was excluded, as an assessment report confirmed that the damage was not related to the accident.
Our Market Conduct Team has already reached out to you and will provide a detailed response to ensure that your concern is handled with care and professionalism.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We value your feedback and we're sorry about your experience.
We understand how disappointing it must have been to find that certain repairs were not completed as expected. At Prime, we are committed to ensuring that our clients receive the highest standard of service, as it is of paramount importance to us.
Our records show that the claim was partially approved and the damage related to the gearbox was excluded, as an assessment report confirmed that the damage was not related to the accident.
Our Market Conduct Team has already reached out to you and will provide a detailed response to ensure that your concern is handled with care and professionalism.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Jan 2026, 16:46
Official
Hello Neo G,
Thank you for taking the time to share your experience with us. We value your feedback and we're sorry about your experience.
We understand how disappointing it must have been to find that certain repairs were not completed as expected. At Prime, we are committed to ensuring that our clients receive the highest standard of service, as it is of paramount importance to us.
Our records show that the claim was partially approved and the damage related to the gearbox was excluded, as an assessment report confirmed that the damage was not related to the accident.
Our Market Conduct Team has already reached out to you and will provide a detailed response to ensure that your concern is handled with care and professionalism.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us. We value your feedback and we're sorry about your experience.
We understand how disappointing it must have been to find that certain repairs were not completed as expected. At Prime, we are committed to ensuring that our clients receive the highest standard of service, as it is of paramount importance to us.
Our records show that the claim was partially approved and the damage related to the gearbox was excluded, as an assessment report confirmed that the damage was not related to the accident.
Our Market Conduct Team has already reached out to you and will provide a detailed response to ensure that your concern is handled with care and professionalism.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team