BK
Bonisiwe K
1 reviews | Active since May 2020
02 Jan 2025, 10:18
Not satisfied
Good day ,i am not happy with prime meridian car insurance,i am looking for the good insurance to cover my car,They told me, this is a comprehensive bt my car tyre got ****** ,they cant replace my tyres
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Prime South Africa's replyOfficial
06 Jan 2025, 14:38Dear Bonisiwe K,
Thank you for your post.
At Prime, we go above and beyond to ensure our clients fully understand their policies. A review of your purchase call confirmed that our tele-assistant clearly explained the benefits, including that ****** tyres and rims are not covered by the optional benefit.
Our Market Conduct Team will contact you to provide you with comprehensive feedback about your cover.
Isn't it reassuring to know you can have peace of mind on the road with our optional Tyre and Rim Benefit, covering damage to your tyres caused by road hazards and poor road conditions?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply06 Jan 2025, 14:38
Official
Dear Bonisiwe K,
Thank you for your post.
At Prime, we go above and beyond to ensure our clients fully understand their policies. A review of your purchase call confirmed that our tele-assistant clearly explained the benefits, including that ****** tyres and rims are not covered by the optional benefit.
Our Market Conduct Team will contact you to provide you with comprehensive feedback about your cover.
Isn't it reassuring to know you can have peace of mind on the road with our optional Tyre and Rim Benefit, covering damage to your tyres caused by road hazards and poor road conditions?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team