Not receiving final verdict on my claim.

I took insurance with Prime meridian, since from 2012 and I sure did understand all their terms and conditions,little did I know that when I actually claim,it will be an awful experienceI was involved in a car accident, where i hit a pole trying to avoid colliding with a taxi.At first i was kept informed about the progress on my claim,and i made sure that i submitt all the required Docs.I have been waiting ever since.<br> firstly i used a towing truck and i paid cash,yet i did include this benefit,i was told it will only pay if my main claim gets approved,i also included a car hire option and againi was told that should my main claim not approve i will not be paid for the costs which i will incur when hiring a car.<br> I have been patient enough with the guy that is handling my claim,but i feel that i am not taken serious,each and every time i call him,he is always spinning me some story,I called yesterday and spoke to his supervisor who was meant to call me,but he never did,today they telling me that they have to call the towing company,I mean really after 3 months of waiting why was this not done?<br> i am very dissppointed and left with no car,i feel like they dont trust my claim.Hurting