SZ
Steven Z
1 reviews | Active since Oct 2017
07 Mar 2022, 09:21
Not processing claims
I have been a client of PMD for almost 3 years and never had an accident.
I recently made a claim when I had a minor accident which doesn't require much repairs to my car. They asked me for all my documents which I submitted, Asked for all my contacts which I gave, but a month later they still said that the claim is under investigation.
When I asked what is still being investigated, they don't say. I now have to return my courtesy car and will not be with a car because they are refusing to process my claim.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 Mar 2022, 09:51Dear Steven Z,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Mar 2022, 09:51
Official
Dear Steven Z,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
09 Mar 2022, 17:39Dear Steven Z
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
The PMD Tea
Prime South Africa's reply09 Mar 2022, 17:39
Official
Dear Steven Z
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
It will undoubtedly please you to know that PMD offers 15 or 30 day car hire options for those unforeseeable incidents when you are rendered immobile.
Assuring you of our continued best endeavours
Kind regards,
The PMD Tea
SZ
Steven Z's updateReviewer Update
09 Mar 2022, 20:15So are you saying that after I return the courtesy car I have on Saturday, ul give me another one until you resolve whatever you are investigating?
SZ
Steven Z's update09 Mar 2022, 20:15
Reviewer Update
So are you saying that after I return the courtesy car I have on Saturday, ul give me another one until you resolve whatever you are investigating?