MZ
Menzi Z
1 reviews | Active since Feb 2016
19 Apr 2016, 09:45
Not meeting up to promises
I submitted my claim last week, im calling and calling i end up staying on their lines for hours. My claims were submitted to all their submission lines or means. I can't call anymore as i have wasted hundreds of rands trying to get my claim approved in vein. They never tell us when we taking these policies they promised high standards of service. I don't even have a car now as a result and im so wana cansel this policy
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Replies (1)
Prime South Africa's replyOfficial
20 Apr 2016, 15:36Hello menziz@,
We regard all communication from our client's in a serious light and priority is always given to ensure that we meet their expectations.
After reviewing the progress on your claim it is clear that our technicians had some trouble in locating the claim forms you had sent.
Nonetheless we have since located your claim forms and our claims team have confirmed that your claim will continue to be investigated as quickly as possible.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We regard all communication from our client's in a serious light and priority is always given to ensure that we meet their expectations.
After reviewing the progress on your claim it is clear that our technicians had some trouble in locating the claim forms you had sent.
Nonetheless we have since located your claim forms and our claims team have confirmed that your claim will continue to be investigated as quickly as possible.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply20 Apr 2016, 15:36
Official
Hello menziz@,
We regard all communication from our client's in a serious light and priority is always given to ensure that we meet their expectations.
After reviewing the progress on your claim it is clear that our technicians had some trouble in locating the claim forms you had sent.
Nonetheless we have since located your claim forms and our claims team have confirmed that your claim will continue to be investigated as quickly as possible.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We regard all communication from our client's in a serious light and priority is always given to ensure that we meet their expectations.
After reviewing the progress on your claim it is clear that our technicians had some trouble in locating the claim forms you had sent.
Nonetheless we have since located your claim forms and our claims team have confirmed that your claim will continue to be investigated as quickly as possible.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team