1 reviews | Active since Nov 2018
#Not Impressed CL***
I got into an accident on 25 September 2018.... fast-forward to 22 November 2018 my car is still not repaired.
I was told that they will cover R17 000 of the claim and based on their assessment the costs are R23 000. The panelbeaters did an assessment and based on that the subframe needs to be replaced, this was not included in the R23 000 costs. PMD did an assessment based on pictures and the costs of R23 000 is based on the pictures.
Long story short they are refusing to pay for the sub-frame, they will only pay for the costs included in the R23 000 estimate. I just want my car fixed.
I am very disappointed by the service, the back and forth and the fact that its almost 2 months and my car hasn't been fixed. I am very unhappy.
Thank you for taking the time to raise your objection, we value all client feedback as we strive to offer world class service during every interaction.
Although we regret your unease regarding the approved amount of the claim, a thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the growing nature of the cover available for smaller motor vehicle accidents.
Our Market Conduct Department will be in contact with you to provide a detailed explanation regarding the operation of your policy benefits and to assist with any further enquiries you might have.
Kind regards,
The PMD Team
Thank you for taking the time to raise your objection, we value all client feedback as we strive to offer world class service during every interaction.
Although we regret your unease regarding the approved amount of the claim, a thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the growing nature of the cover available for smaller motor vehicle accidents.
Our Market Conduct Department will be in contact with you to provide a detailed explanation regarding the operation of your policy benefits and to assist with any further enquiries you might have.
Kind regards,
The PMD Team