GM
Godfrey M
1 reviews | Active since Jul 2020
09 May 2023, 12:02
Not impressed
Not impressed by the level of service received, i went on your website and requested a call back requested and after 24 hours no one has called me, the site has no email address. Debit order bounced and i wanted to make payment arrangements instead i received an sms stating my policy has lapsed, how does a policy lapse after few days of no payment. Why not call 1st and find out why. Don't you have a retention team? I really don't get why the policy was just deactivated.
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
09 May 2023, 12:15Dear Godfrey M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply09 May 2023, 12:15
Official
Dear Godfrey M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
GM
Godfrey M's updateReviewer Update
09 May 2023, 17:25Finally received a call from a rude Palesa, she addressed me like i'm retarded right now I'm considering if i should really be with a company that doesn't really value me as a client. I've been with you guys for some time and as explained to the rude lady debit order was reversed on sat, sunday i logged a call back as there was no email and had no airtime to call you people. Palesa told me that PMD DOES NOT RESPOND TO REQUEST ON WEEKENDS still shocked by that, anyway i was hoping to speak to someone so i Can explain to them what happened and why debit order was reversed and hopefully plead with them to stay covered as I will be having funds on Friday. The Palesa lady said "if i want to carry on with the policy i can go make payment" she sounded less interested and did not care weather i remain ot client. Last question.... would you stay with such an insurer after receiving the above call???? Or you get a quote from a competitor I've bern with pmd for years never missed a payment even on my darkest days.
GM
Godfrey M's update09 May 2023, 17:25
Reviewer Update
Finally received a call from a rude Palesa, she addressed me like i'm retarded right now I'm considering if i should really be with a company that doesn't really value me as a client. I've been with you guys for some time and as explained to the rude lady debit order was reversed on sat, sunday i logged a call back as there was no email and had no airtime to call you people. Palesa told me that PMD DOES NOT RESPOND TO REQUEST ON WEEKENDS still shocked by that, anyway i was hoping to speak to someone so i Can explain to them what happened and why debit order was reversed and hopefully plead with them to stay covered as I will be having funds on Friday. The Palesa lady said "if i want to carry on with the policy i can go make payment" she sounded less interested and did not care weather i remain ot client. Last question.... would you stay with such an insurer after receiving the above call???? Or you get a quote from a competitor I've bern with pmd for years never missed a payment even on my darkest days.
GM
Godfrey M's updateReviewer Update
11 May 2023, 09:21Two business days later and no one has bothered to contact me, mail not even text nor come up with a solution.
What a good service you offer!!!
What a good service you offer!!!
GM
Godfrey M's update11 May 2023, 09:21
Reviewer Update
Two business days later and no one has bothered to contact me, mail not even text nor come up with a solution.
What a good service you offer!!!
What a good service you offer!!!
Prime South Africa's replyOfficial
11 May 2023, 14:24Dear Godfrey M
We appreciate you taking the time to post.
At PMD we pride ourselves on our commitment as such it is regrettable to hear of your experience. We are delighted to note that one of our Retentions professionals has already been in contact with you regarding the policy as well as assisting you get back undercover.
We appreciate you taking the time to post.
At PMD we pride ourselves on our commitment as such it is regrettable to hear of your experience. We are delighted to note that one of our Retentions professionals has already been in contact with you regarding the policy as well as assisting you get back undercover.
You matter has also been escalated to our Market Conduct Department which will be in contact with you.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply11 May 2023, 14:24
Official
Dear Godfrey M
We appreciate you taking the time to post.
At PMD we pride ourselves on our commitment as such it is regrettable to hear of your experience. We are delighted to note that one of our Retentions professionals has already been in contact with you regarding the policy as well as assisting you get back undercover.
We appreciate you taking the time to post.
At PMD we pride ourselves on our commitment as such it is regrettable to hear of your experience. We are delighted to note that one of our Retentions professionals has already been in contact with you regarding the policy as well as assisting you get back undercover.
You matter has also been escalated to our Market Conduct Department which will be in contact with you.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
GM
Godfrey M's updateReviewer Update
12 May 2023, 12:38Don't bother, you may cancel the policy. Got cover elsewhere
GM
Godfrey M's update12 May 2023, 12:38
Reviewer Update
Don't bother, you may cancel the policy. Got cover elsewhere