RK
Ramokgele K
1 reviews | Active since Dec 2015
18 Dec 2015, 14:58
Not honouring the insurance contract
The car accident happened on the 27/06/ 2015 and all paper work were done to launch the claim
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Prime South Africa's replyOfficial
22 Dec 2015, 15:20Hello lebava320d,
We apologise for delay you have experienced in the final administration of your claim.
This was a most unusual occurrence and appreciably surmounted to a miscommunication regarding the approval of your claim.
Nonetheless we have confirmed that Cassius from Claims Department has provided you with a revised agreement pertaining to your approved claim. Moreover repairs to your vehicle will soon be initiated and as you highlighted without the payment of an excess.
You will no doubt also rest assured that your recent claim will have no effect on your premiums as our premiums remain fixed for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We apologise for delay you have experienced in the final administration of your claim.
This was a most unusual occurrence and appreciably surmounted to a miscommunication regarding the approval of your claim.
Nonetheless we have confirmed that Cassius from Claims Department has provided you with a revised agreement pertaining to your approved claim. Moreover repairs to your vehicle will soon be initiated and as you highlighted without the payment of an excess.
You will no doubt also rest assured that your recent claim will have no effect on your premiums as our premiums remain fixed for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply22 Dec 2015, 15:20
Official
Hello lebava320d,
We apologise for delay you have experienced in the final administration of your claim.
This was a most unusual occurrence and appreciably surmounted to a miscommunication regarding the approval of your claim.
Nonetheless we have confirmed that Cassius from Claims Department has provided you with a revised agreement pertaining to your approved claim. Moreover repairs to your vehicle will soon be initiated and as you highlighted without the payment of an excess.
You will no doubt also rest assured that your recent claim will have no effect on your premiums as our premiums remain fixed for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We apologise for delay you have experienced in the final administration of your claim.
This was a most unusual occurrence and appreciably surmounted to a miscommunication regarding the approval of your claim.
Nonetheless we have confirmed that Cassius from Claims Department has provided you with a revised agreement pertaining to your approved claim. Moreover repairs to your vehicle will soon be initiated and as you highlighted without the payment of an excess.
You will no doubt also rest assured that your recent claim will have no effect on your premiums as our premiums remain fixed for life.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team