LL
Lucia L
1 reviews | Active since Mar 2016
21 Feb 2020, 11:39
Not happy with the service
<div>Not happy with the service, when i joined them they requested for pictures if the car, i told the sales agent(****) to call the dealership, he never got back to me to tell me he did not receive the pictures, you guys already debited my account bu i just got the sms that i am not covered since you did not get the pictures, so clearly **** was just looking for a sale and does not have customer service s****, very disappointed in you guys, i am already shopping around cos come claim stage i see disaster . </div>
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
21 Feb 2020, 15:34Dear Lucia L,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply21 Feb 2020, 15:34
Official
Dear Lucia L,
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
25 Feb 2020, 11:43 Dear Lucia L,
Thank you for informing us of your discontent.
A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did an exceptional job in explaining the commencement requirements applicable to your policy. Furthermore, all subsequent communication between your dealership and PMD is confirmed to be in line with the policy terms and conditions forwarded to you.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply25 Feb 2020, 11:43
Official
Dear Lucia L,
Thank you for informing us of your discontent.
A thorough review of the purchase conversation conducted with you confirmed that our New Business Professional did an exceptional job in explaining the commencement requirements applicable to your policy. Furthermore, all subsequent communication between your dealership and PMD is confirmed to be in line with the policy terms and conditions forwarded to you.
Our Market Conduct Department will be in contact to provide you with a further detailed explanation.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team