SP
Siphamandla P
1 reviews | Active since May 2022
19 May 2022, 08:49
Not happy with the service and most staff members are very rude
Hi all, I'm Siphamandla Mzimela, I've got a problem with my car insurance company called PMD. I had an accident last month on 17th of April and I lodged a claim on 19th of April with the company. I've submitted all what they requested me to submit. They have confirmed that they got everything and claim has been closed off on the technician's side (Shanine), however the delay is now with the Decision Committee.
This is stressing me out because my car does not have a mirror on the left hand side which I feel it's unsafe to me, my family and all other road users. Kindly please assist as they do not wanna give me the outcome which is for my claim to be approved, however they are looking for the reason to decline/reject the claim.
I've been the one phoning them since I have claimed, most of them are very rudeðŸ˜ðŸ˜ðŸ˜
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
19 May 2022, 11:01Dear Siphamandla P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply19 May 2022, 11:01
Official
Dear Siphamandla P,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
SP
Siphamandla P's updateReviewer Update
19 May 2022, 11:20This is so not on, it's showing that I've always been getting lies from your office. This has been with your Decision Committee from last week Friday 13.05.2022 and you only going to work on it now.
Please confirm the day and date I will get the final outcome and send me an email confirming that?
I'm really really really disappointed with your service
Please confirm the day and date I will get the final outcome and send me an email confirming that?
I'm really really really disappointed with your service
SP
Siphamandla P's update19 May 2022, 11:20
Reviewer Update
This is so not on, it's showing that I've always been getting lies from your office. This has been with your Decision Committee from last week Friday 13.05.2022 and you only going to work on it now.
Please confirm the day and date I will get the final outcome and send me an email confirming that?
I'm really really really disappointed with your service
Please confirm the day and date I will get the final outcome and send me an email confirming that?
I'm really really really disappointed with your service
SP
Siphamandla P's updateReviewer Update
19 May 2022, 13:24I still have not received feedback
This is exactly what I'm trying to state that your level of service is very low and poor. Simply thing to give your client feedback or time frame
This is exactly what I'm trying to state that your level of service is very low and poor. Simply thing to give your client feedback or time frame
SP
Siphamandla P's update19 May 2022, 13:24
Reviewer Update
I still have not received feedback
This is exactly what I'm trying to state that your level of service is very low and poor. Simply thing to give your client feedback or time frame
This is exactly what I'm trying to state that your level of service is very low and poor. Simply thing to give your client feedback or time frame
Prime South Africa's replyOfficial
24 May 2022, 07:39 Dear Siphamandla P,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to note that your claim has been approved and that you were promptly contacted with feedback..
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to note that your claim has been approved and that you were promptly contacted with feedback..
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply24 May 2022, 07:39
Official
Dear Siphamandla P,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to note that your claim has been approved and that you were promptly contacted with feedback..
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to note that your claim has been approved and that you were promptly contacted with feedback..
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
SP
Siphamandla P's updateReviewer Update
24 May 2022, 08:18Hi PMD
Thank you so much for your confirmation that my claim has been approved.
I am paying for getting the car for 30 days. Please note that I can only take the car once the parnel beater takes my car in for repairs.
Thank you so much for your help PMD
Dear HELLOPETER,
Thank you so much for your help, I can confirm that my claim was attended few minutes after I sent you my concern on Thursday 19.05.2022.
I got my first e-mail within 15 minutes and got my claim approved next morning Friday 20.05.2022
Thank you so much for your confirmation that my claim has been approved.
I am paying for getting the car for 30 days. Please note that I can only take the car once the parnel beater takes my car in for repairs.
Thank you so much for your help PMD
Dear HELLOPETER,
Thank you so much for your help, I can confirm that my claim was attended few minutes after I sent you my concern on Thursday 19.05.2022.
I got my first e-mail within 15 minutes and got my claim approved next morning Friday 20.05.2022
SP
Siphamandla P's update24 May 2022, 08:18
Reviewer Update
Hi PMD
Thank you so much for your confirmation that my claim has been approved.
I am paying for getting the car for 30 days. Please note that I can only take the car once the parnel beater takes my car in for repairs.
Thank you so much for your help PMD
Dear HELLOPETER,
Thank you so much for your help, I can confirm that my claim was attended few minutes after I sent you my concern on Thursday 19.05.2022.
I got my first e-mail within 15 minutes and got my claim approved next morning Friday 20.05.2022
Thank you so much for your confirmation that my claim has been approved.
I am paying for getting the car for 30 days. Please note that I can only take the car once the parnel beater takes my car in for repairs.
Thank you so much for your help PMD
Dear HELLOPETER,
Thank you so much for your help, I can confirm that my claim was attended few minutes after I sent you my concern on Thursday 19.05.2022.
I got my first e-mail within 15 minutes and got my claim approved next morning Friday 20.05.2022