1 reviews | Active since Apr 2020
Not happy on claim CL***
Not happy with how feedback is not given on my claim CL ***, I always must be the one calling the advisor to confirm if she got the email I sent her with details she requested and she would say no and check while on the phone with me and oh I see now it is here. They have been with the vehicle since last week Friday today is Friday they DO NOT HAVE THE DAMAGE REPORT YET, I was told only yesterday it was requested.
I asked the TM to call me by the name of Peter yesterday still no call. I requested his number they says they don't have? I requested his email, they don't have? I have 2 policies and rest assured I will cancel after this.
I was told if no issues within 5 days claim will be finalized. I sent everything possible by Monday
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Although there was a slight delay with getting the assessment report from the panel beaters, we are delighted to see that your claim was still approved within 7 business days.
We assure you of our continued best endeavors.
Although there was a slight delay with getting the assessment report from the panel beaters, we are delighted to see that your claim was still approved within 7 business days.
We assure you of our continued best endeavors.