Not happy client

I would like to state my dissatisfaction with the manner in which my claim is being hangled, I won`t lie I have been happy because I thought everything is going well only to realise now that somehow somewhere someone is not doing his/her job. I was ****** and kidnapped my car was taken in January and the claim was lodged the next day. I wanted a courtesy car which I was expected to pay four thousand rands to get it, I did not have such money and I opted for transport assist. On the other hand the car was assessed quotation was done. It has been more than three months since this claim was made and a month ago additional parts were requested but nobody bothered to order them. At the moment it has been very difficult to speak to my claim handler. No one can tell me when the parts will arrive and why the locksets were removed from the initial quotation.