M
Mautle
1 reviews | Active since Mar 2026
09 Mar 2026, 20:09
Not good because I d...
Not good because I don't get call after updating pictures
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Mar 2026, 07:21 Hello Mautle , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply10 Mar 2026, 07:21
Official
Hello Mautle , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
11 Mar 2026, 08:20Hello Mautle,
Thank you for taking the time to share your experience.
We know how important it is to feel acknowledged when you’ve taken the time to send through photos on your policy, and we regret that our follow-up communication left you feeling disappointed.
We're pleased to note that your photos have been received and linked to your policy, and we’ve addressed the lack of follow-up on our side to help prevent a repeat of this experience. If you’d like to discuss anything in more detail, you’re welcome to request a call from us so we can talk you through the next steps and make sure you’re comfortable with how your cover works.
You can also use our self-service options on the Prime app or website at any time to view your policy details, manage your cover, and request assistance when it suits you.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience.
We know how important it is to feel acknowledged when you’ve taken the time to send through photos on your policy, and we regret that our follow-up communication left you feeling disappointed.
We're pleased to note that your photos have been received and linked to your policy, and we’ve addressed the lack of follow-up on our side to help prevent a repeat of this experience. If you’d like to discuss anything in more detail, you’re welcome to request a call from us so we can talk you through the next steps and make sure you’re comfortable with how your cover works.
You can also use our self-service options on the Prime app or website at any time to view your policy details, manage your cover, and request assistance when it suits you.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Mar 2026, 08:20
Official
Hello Mautle,
Thank you for taking the time to share your experience.
We know how important it is to feel acknowledged when you’ve taken the time to send through photos on your policy, and we regret that our follow-up communication left you feeling disappointed.
We're pleased to note that your photos have been received and linked to your policy, and we’ve addressed the lack of follow-up on our side to help prevent a repeat of this experience. If you’d like to discuss anything in more detail, you’re welcome to request a call from us so we can talk you through the next steps and make sure you’re comfortable with how your cover works.
You can also use our self-service options on the Prime app or website at any time to view your policy details, manage your cover, and request assistance when it suits you.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience.
We know how important it is to feel acknowledged when you’ve taken the time to send through photos on your policy, and we regret that our follow-up communication left you feeling disappointed.
We're pleased to note that your photos have been received and linked to your policy, and we’ve addressed the lack of follow-up on our side to help prevent a repeat of this experience. If you’d like to discuss anything in more detail, you’re welcome to request a call from us so we can talk you through the next steps and make sure you’re comfortable with how your cover works.
You can also use our self-service options on the Prime app or website at any time to view your policy details, manage your cover, and request assistance when it suits you.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team