1 reviews | Active since Apr 2014
Not good as they advertise
My brother was ****** by Prime Meridian Direct. He joined them and they promised him everything that one needs from the insurance but they were suppose to deliver they came up with all sort of stories. <br> He had an accident and instead of them helping their client they told him to bring the quote and when he brought the quote . The quote was 29 thousand and they said they can only give him 11thousand . My question what kind of policy is that? When he asked for the recordings of the day he took a contract with them as they will tell you when they still want you our conversation is being recorded. They cannot provide him with that information. <br> Worse part of all they never even give the 11 thousand that they promised to give to him, he had to fix his car all by himself. South Africans beware of these big companies who act like they are so good especially on TV. What about the money that he has been paying to them under false presence because the reason for all of us to have a car insurance is to be able to get out of the situation like this but with Prime Meridian it is the opposite instead they rob you.
You are not being altogether fair here or perhaps you have been misinformed.
Client service is extremely important to us and we strive to validate all claims within the shortest possible time frame. However, we are sure you will agree that, this cannot be done without the support and assistance of policyholders timeously providing us with the required information.
Unfortunately we have not received this co-operation and your brother has subsequently indicated his intention to withdraw his claim.
Nonetheless, after a thorough of the purchase conversation it was clear that our Tele-Assistant did an exceptional job of providing your brother with the details of how his cover accumulates in line with his policy Terms and Conditions.
Further, our Client Representation Department will provide you with the requested purchase conversation which unfortunately had not been previously requested.
Kind regards,
The PMD Team
You are not being altogether fair here or perhaps you have been misinformed.
Client service is extremely important to us and we strive to validate all claims within the shortest possible time frame. However, we are sure you will agree that, this cannot be done without the support and assistance of policyholders timeously providing us with the required information.
Unfortunately we have not received this co-operation and your brother has subsequently indicated his intention to withdraw his claim.
Nonetheless, after a thorough of the purchase conversation it was clear that our Tele-Assistant did an exceptional job of providing your brother with the details of how his cover accumulates in line with his policy Terms and Conditions.
Further, our Client Representation Department will provide you with the requested purchase conversation which unfortunately had not been previously requested.
Kind regards,
The PMD Team