MS
Marvin S
1 reviews | Active since Apr 2018
30 Sept 2020, 21:17
Nonsense R61 charges
What kind of nonsense is this. Today is the last day of the month Why are you charging us R61? What is it for? My wife's salary came in just after 7 pm Now you are charging us R61 for what?
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Prime South Africa's replyOfficial
01 Oct 2020, 08:33Dear Marvin S,
Thank you for the time you have taken to raise your frustration with us for any inconvenience caused by this unusual occurrence. It is particularly troubling to hear of your experience as client service is important to us.
Thank you for the time you have taken to raise your frustration with us for any inconvenience caused by this unusual occurrence. It is particularly troubling to hear of your experience as client service is important to us.
Our aim is to provide world-class service to our policyholders during every interaction and it saddens us when we are unable to do so. Our Market Conduct Team have already been in contact with you and will provide you with detailed feedback.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Oct 2020, 08:33
Official
Dear Marvin S,
Thank you for the time you have taken to raise your frustration with us for any inconvenience caused by this unusual occurrence. It is particularly troubling to hear of your experience as client service is important to us.
Thank you for the time you have taken to raise your frustration with us for any inconvenience caused by this unusual occurrence. It is particularly troubling to hear of your experience as client service is important to us.
Our aim is to provide world-class service to our policyholders during every interaction and it saddens us when we are unable to do so. Our Market Conduct Team have already been in contact with you and will provide you with detailed feedback.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team