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Nyiko N
1 reviews | Active since Mar 2026
16 Mar 2026, 10:20
None stop SMSs are annoying from prime South Africa
I commenced my insurance policy this month. I am currently receiving approximately ten SMS messages daily, serving as reminders regarding an action I undertook on my initial day as a policyholder. This situation suggests a potential discrepancy in my initial submission, yet my attempts to resolve this via telephone have been unsuccessful in identifying the specific issue. This experience is significantly eroding my confidence in the company's ability to honor future claims. Consequently, my trust in this organization has diminished.
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Replies (2)
Prime South Africa's replyOfficial
16 Mar 2026, 10:59Hello Nyiko, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Mar 2026, 10:59
Official
Hello Nyiko, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Mar 2026, 15:32Hello Nyiko,
Thank you for taking the time to share your feedback with us.
We appreciate that constant SMS reminders so soon after starting your policy are frustrating, and we’re sorry that this has affected your confidence in us.
After a thorough investigation of the matter, we’ve identified the cause of the repeated SMS reminders and have adjusted your communication settings to suit your needs. We’re also reviewing how and when these reminders are triggered to make sure important updates are sent in a way that’s helpful rather than intrusive.
Our Market Conduct team has been alerted and has already provided you with a detailed response clarifying the situation.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Mar 2026, 15:32
Official
Hello Nyiko,
Thank you for taking the time to share your feedback with us.
We appreciate that constant SMS reminders so soon after starting your policy are frustrating, and we’re sorry that this has affected your confidence in us.
After a thorough investigation of the matter, we’ve identified the cause of the repeated SMS reminders and have adjusted your communication settings to suit your needs. We’re also reviewing how and when these reminders are triggered to make sure important updates are sent in a way that’s helpful rather than intrusive.
Our Market Conduct team has been alerted and has already provided you with a detailed response clarifying the situation.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help, on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team