SM
Sonja M
1 reviews | Active since Oct 2015
22 Oct 2015, 17:30
Non-payment of claim - poor service
My mother, HMJ van Eden, put in a claim for her car. She reversed her car into the gate, which has closed due to the wind blowing. She took her car to a panelbeater in Wepener. They compiled a quote &
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Prime South Africa's replyOfficial
27 Oct 2015, 09:38Hello SonjaMarais,
Thank you for taking the time to bring Mrs van Eden's concern to our attention.
A quality review of the purchase conversation revealed that our tele-assistant did a commendable job in providing Ms Marais with full information in regard to the product purchased.
With regard to your concern that the claim had incorrectly been registered on the incorrect product, we kindly submit that we are not a comprehensive motor insurer. With this in mind, we can confirm that Mrs. Van Eden's claim had correctly been registered in terms of the cover which she had purchased and that the outcome of the claim was correctly determined.
With regard to the enquiry regarding a further claim for mechanical failure on the vehicle, we will unfortunately not be able to determine whether the damages are covered without registering a claim. Should Mrs. Van Eden wish to register a claim in this regard, we will gladly arrange for one of our highly trained consultants to contact her and assist in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime Meridian Team
Thank you for taking the time to bring Mrs van Eden's concern to our attention.
A quality review of the purchase conversation revealed that our tele-assistant did a commendable job in providing Ms Marais with full information in regard to the product purchased.
With regard to your concern that the claim had incorrectly been registered on the incorrect product, we kindly submit that we are not a comprehensive motor insurer. With this in mind, we can confirm that Mrs. Van Eden's claim had correctly been registered in terms of the cover which she had purchased and that the outcome of the claim was correctly determined.
With regard to the enquiry regarding a further claim for mechanical failure on the vehicle, we will unfortunately not be able to determine whether the damages are covered without registering a claim. Should Mrs. Van Eden wish to register a claim in this regard, we will gladly arrange for one of our highly trained consultants to contact her and assist in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime Meridian Team
Prime South Africa's reply27 Oct 2015, 09:38
Official
Hello SonjaMarais,
Thank you for taking the time to bring Mrs van Eden's concern to our attention.
A quality review of the purchase conversation revealed that our tele-assistant did a commendable job in providing Ms Marais with full information in regard to the product purchased.
With regard to your concern that the claim had incorrectly been registered on the incorrect product, we kindly submit that we are not a comprehensive motor insurer. With this in mind, we can confirm that Mrs. Van Eden's claim had correctly been registered in terms of the cover which she had purchased and that the outcome of the claim was correctly determined.
With regard to the enquiry regarding a further claim for mechanical failure on the vehicle, we will unfortunately not be able to determine whether the damages are covered without registering a claim. Should Mrs. Van Eden wish to register a claim in this regard, we will gladly arrange for one of our highly trained consultants to contact her and assist in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime Meridian Team
Thank you for taking the time to bring Mrs van Eden's concern to our attention.
A quality review of the purchase conversation revealed that our tele-assistant did a commendable job in providing Ms Marais with full information in regard to the product purchased.
With regard to your concern that the claim had incorrectly been registered on the incorrect product, we kindly submit that we are not a comprehensive motor insurer. With this in mind, we can confirm that Mrs. Van Eden's claim had correctly been registered in terms of the cover which she had purchased and that the outcome of the claim was correctly determined.
With regard to the enquiry regarding a further claim for mechanical failure on the vehicle, we will unfortunately not be able to determine whether the damages are covered without registering a claim. Should Mrs. Van Eden wish to register a claim in this regard, we will gladly arrange for one of our highly trained consultants to contact her and assist in this regard.
Assuring you of our continued best endeavours.
Kind Regards,
The Prime Meridian Team