PN
Phiwe N

1 reviews | Active since Oct 2023

03 Oct 2023, 16:03

Nokuphiwa Ncayiyane

This insurance is a **** I submitted a claim on August last month and they are rejecting my claim saying I did not stop where else I did

0
Replies (2)
Prime South Africa
Prime South Africa's reply04 Oct 2023, 07:01
Official
Dear Phiwe,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within two business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply12 Oct 2023, 13:19
Official
 Dear Phiwe, 

We appreciate the opportunity to address your inquiry as we are committed to providing an ever-improving standard of client service at every interaction. 

At PMD, we take immense pride in paying all valid claims and in ensuring that all claims are validated in line with transparency and fairness. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions. 

Our Market Conduct Team confirms that they will be in contact with you to provide you with comprehensive feedback regarding your claim outcome. 

It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za 

Assuring you of our continued best endeavours. 

Kind regards, 
The PMD Team