PP
Pumeza P
1 reviews | Active since Nov 2022
01 Aug 2023, 08:37
No update on claim
I got involved in an accident on 17 July reported to PMD sent all the relevant documents they declared my car as a write off. I last heard from them on the 21st no updates or anything unless I call them myself even then they will tell me my claim is under validation. Its been more than two weeks now no update.
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
01 Aug 2023, 10:30Dear Pumeza,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply01 Aug 2023, 10:30
Official
Dear Pumeza,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
04 Aug 2023, 14:47Dear Pumeza
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim is complete and that you should be receiving a claim outcome shortly
You would be delighted to know that with PMD your excess is never fixed but reduces every month till it reaches ZERO after 36 months.
Assuring you of our continued best endeavours.
Kind regards,
PMD TEAM
Prime South Africa's reply04 Aug 2023, 14:47
Official
Dear Pumeza
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim is complete and that you should be receiving a claim outcome shortly
You would be delighted to know that with PMD your excess is never fixed but reduces every month till it reaches ZERO after 36 months.
Assuring you of our continued best endeavours.
Kind regards,
PMD TEAM
PP
Pumeza P's updateReviewer Update
08 Aug 2023, 09:06But when I call they still say my claim is under validation and no one has called me since, last recieved a call during the time of interviews no update nothing. This is frustrated. Call and update customers
PP
Pumeza P's update08 Aug 2023, 09:06
Reviewer Update
But when I call they still say my claim is under validation and no one has called me since, last recieved a call during the time of interviews no update nothing. This is frustrated. Call and update customers
PP
Pumeza P's updateReviewer Update
10 Aug 2023, 08:25I was involved in a car accident on the 17 of July, its been four weeks now my claim being under validation but I was told validation is 15 working day max. I called on day 15 which was Friday the 4th of August then Remofeloe who is supposedly handling my claim assured me that she has passed the claim to the assessors now I must just wait for the outcome of the claim.
They last called me on the 18th of July when they were doing interviews I had been the one calling everyday checking for progress which I never got any answer and finally on Tuesdays afternoon the 8th of August to my suprise I got a call from them thinking they will tell me about the outcome of my claim instead they are saying that they cant find the location of the accident on the tracker????? What is that?
I sent all the relevant documents required including Accident report which also has the location of the accident which is R503 Danville since the police also came to the scene to write a report.
Bear in mind my car was declared a write off and its with them. I am very hopeless now because it seems as if PMD and its stuff are ***********.
PP
Pumeza P's update10 Aug 2023, 08:25
Reviewer Update
I was involved in a car accident on the 17 of July, its been four weeks now my claim being under validation but I was told validation is 15 working day max. I called on day 15 which was Friday the 4th of August then Remofeloe who is supposedly handling my claim assured me that she has passed the claim to the assessors now I must just wait for the outcome of the claim.
They last called me on the 18th of July when they were doing interviews I had been the one calling everyday checking for progress which I never got any answer and finally on Tuesdays afternoon the 8th of August to my suprise I got a call from them thinking they will tell me about the outcome of my claim instead they are saying that they cant find the location of the accident on the tracker????? What is that?
I sent all the relevant documents required including Accident report which also has the location of the accident which is R503 Danville since the police also came to the scene to write a report.
Bear in mind my car was declared a write off and its with them. I am very hopeless now because it seems as if PMD and its stuff are ***********.