AA
Anel A
1 reviews | Active since Aug 2024
23 Dec 2025, 15:42
NO SERVICE IN KIMBERLEY
I am very angry and dissappointed. I can't get serviced by PMD in Kimberley . My vehicle needs to be towed to Bloemfontein . And now they have all sorts of excuses and does not want to cancel my insurance . Please be careful when insured with PMD
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
24 Dec 2025, 07:42Hello Anel, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply24 Dec 2025, 07:42
Official
Hello Anel, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
31 Dec 2025, 09:40Hello Anel,
Thank you for taking the time to alert us and for sharing your experience, your feedback is important to us.
We understand your frustration regarding the situation in Kimberley and the challenges you have faced, especially around the festive season. At Prime SA, we understand how frustrating it can be when expectations aren’t met during the claims process.
Upon review, we note that your claim was withdrawn before an outcome could be communicated. Please rest assured that we do have a service provider in Kimberley, and if the claim had been approved, your vehicle would have been repaired locally without the need for towing to Bloemfontein.
Our complaints team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply31 Dec 2025, 09:40
Official
Hello Anel,
Thank you for taking the time to alert us and for sharing your experience, your feedback is important to us.
We understand your frustration regarding the situation in Kimberley and the challenges you have faced, especially around the festive season. At Prime SA, we understand how frustrating it can be when expectations aren’t met during the claims process.
Upon review, we note that your claim was withdrawn before an outcome could be communicated. Please rest assured that we do have a service provider in Kimberley, and if the claim had been approved, your vehicle would have been repaired locally without the need for towing to Bloemfontein.
Our complaints team has been alerted and is already in contact with you to provide further clarity.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team