1 reviews | Active since Nov 2019
No service
My claim was approved i had towed my car to gezina for repairs according to their sms but when we got there the lady from the workshop received no communication from Prime regarding my car i then call them to inquire of what to do next i was told to Leave my car at gezina which i did my car was there for 2 days unattended then i received a call that my car was towed to Motus Engeneering that was two weeks ago i call them last week Wednesday to my surprise i was told that my car is now in kempton park i called the mechanic in kempton he then said that he gave the insurance a qoute on Tuesday that was last week i then called prime i was told by kelebogile that they are reviewing the qoute my car will be fixed within 3 days today 11/06/2025 i called again i received the same old story they are reviewing my qoute meanwhile i was ****** ****** of my belongings i wrote an email to the manager Riann till to day these no answer. I have been with Prime for 5 years never missed even 1 installment but i guess if u want loyalty get a dog.
At Prime, we are committed to providing excellent service and fair outcomes. We understand how important it is for you to have your vehicle repaired promptly and with minimal disruption. However, the repair process can sometimes be influenced by factors beyond our control, such as parts availability, repairer capacity, or unforeseen delays. These factors can occasionally impact timelines despite our best efforts to expedite the process.
A review of your claim shows that parts have been ordered, and the repairs will continue once parts have been received.
To assist during this time, we would like to remind you that Prime offers car hire benefits as part of our commitment to supporting our clients during repair periods. If you are eligible for this benefit and have not yet made use of it, please reach out to us so we can assist further.
Assuring you of our continued best endeavours.
The Prime SA Team
At Prime, we are committed to providing excellent service and fair outcomes. We understand how important it is for you to have your vehicle repaired promptly and with minimal disruption. However, the repair process can sometimes be influenced by factors beyond our control, such as parts availability, repairer capacity, or unforeseen delays. These factors can occasionally impact timelines despite our best efforts to expedite the process.
A review of your claim shows that parts have been ordered, and the repairs will continue once parts have been received.
To assist during this time, we would like to remind you that Prime offers car hire benefits as part of our commitment to supporting our clients during repair periods. If you are eligible for this benefit and have not yet made use of it, please reach out to us so we can assist further.
Assuring you of our continued best endeavours.
The Prime SA Team