No response to enquiry

I had an incident 19 Jan 2015 and have had 2 assessors come out and I submitted all documents. I even had to allow them to confirm my call log with vodacom to prove I was in my car where the incident happened. I've emailed many times, enquiring about the state of the claim. I've been very patient and forthcoming with info but im deeply disappointed in the lack of client services and professionalism. . I've always boasted about PM but I can no longer promote them. I'm definitely changing insurers as PM is living up to bad insurance reputation. Sad to have to complain but I'm struggling without my car. I nearly got ****** with my 10yr old daughter walking her from school because I couldn't find a lift or borrow a car!!. When I told them this, no response or empathy. No one cares because they're driving around carefree and comfortable. Deeply disappointed and Dissatisfied. I won't mention the lady's name though.