1 reviews | Active since Sept 2015
NO RESPONSE FROM THE INSURER
I had an incident of the 08/08/2015. The claim was allocated to Alicia Greyling, she did a very thorough investigation including asking for the phone records from my Cellphone company and determine the location from those records. This was quiet disturbing as I did not expect the insurance company to go that far. My husband and mother in law were also prepared to give their consent for phone records if necessary. Alicia Greyling explained the reason for thorough investigation, which I understand and it is fine by me. It is very sad that we left a reputable comprehensive insurance company that we were claim free for about seven years to join PMD. Alicia has informed me on the 08th of September 2015 that she is done with the investigation and the matter has been forwarded to the insurer for a decision. It's now about three weeks. Apparently, the claim is still waiting in a queue. Does Prime Meridian have staffing issues? How do you expect to be a successful alternative insurance company if claims are taking forever? Given that the damage is so small, under R6000.00 how can an insurer take forever to finalise the claim. Do you take the clients feelings in consideration?
We wish to assure you that we hold our client's feelings in the highest regard and apologise that you might feel that it wasn't the case in your particular claim.
As you have mentioned, it is important to perform a thorough investigation into the circumstances of a loss, we do appreciate the fact that you cooperated with us throughout the process.
Please accept our sincere apologies for the delay in receiving the final outcome to your claim, however, we do believe that Alicia communicated the outcome to you earlier today.
We again wish to assure that your concern is considered of utmost importance and we will ensure that it is taken into consideration in shaping our world class client service for which we strive.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We wish to assure you that we hold our client's feelings in the highest regard and apologise that you might feel that it wasn't the case in your particular claim.
As you have mentioned, it is important to perform a thorough investigation into the circumstances of a loss, we do appreciate the fact that you cooperated with us throughout the process.
Please accept our sincere apologies for the delay in receiving the final outcome to your claim, however, we do believe that Alicia communicated the outcome to you earlier today.
We again wish to assure that your concern is considered of utmost importance and we will ensure that it is taken into consideration in shaping our world class client service for which we strive.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team