No progress made on claim for a month

<p>I've had an accident Sunday 30/10/2016 and reported the accident to the Police imedietely and to the insurance about 2hours later. i was told to call back on Monday and i did, gave all the information and returned all paperwork on Tuesday. I was told all is in order and i should wait for the claim to be processed. Been waiting since today and i still dont know if my car will be fixed. On Thursday 24/11/2016 i received an sms informing that the technician is on leave from ***. Now its going to be a second month for my claim to be procesed. Meaning i won't even be able to go home and spend holidays with my family. My car is parked obstructng other people since there is no parking space and i dont know what to expect. Just when i thought PMD is the best.money is debited from my account every month but now when i need assistant i dont seem to matter. How long does it take to respond to an emergency? Am i going to see holidays without a car because of an accident that happened in October while i pay insurance?</p>