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phindile N
1 reviews | Active since Aug 2015
26 Aug 2015, 11:52
no payment of claim
On the 18 April 2015 I lodged a claim for an acciden. I fowarded all the necessary documents and up to today no payment. Due to this delay so I decided to fix the car myself. Four months later they responded telling me that the claim has been approved and they will pay me R20000 and I havent been paid cent till today. <br> The claim number: cl***
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Prime South Africa's replyOfficial
28 Aug 2015, 07:45Hello phindilepf,
Thank you for bringing your concern to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
As you already know, your claim has been approved and we are now awaiting the invoice from your preferred repairer in order to settle your claim, once we receive the documentation from you we can proceed in finalising your claim. We are informed that you chose to use a repairer other than the one initially approved to perform repairs on your vehicle and that the correct invoices has not been forthcoming from you for some time now.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Thank you for bringing your concern to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
As you already know, your claim has been approved and we are now awaiting the invoice from your preferred repairer in order to settle your claim, once we receive the documentation from you we can proceed in finalising your claim. We are informed that you chose to use a repairer other than the one initially approved to perform repairs on your vehicle and that the correct invoices has not been forthcoming from you for some time now.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Prime South Africa's reply28 Aug 2015, 07:45
Official
Hello phindilepf,
Thank you for bringing your concern to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
As you already know, your claim has been approved and we are now awaiting the invoice from your preferred repairer in order to settle your claim, once we receive the documentation from you we can proceed in finalising your claim. We are informed that you chose to use a repairer other than the one initially approved to perform repairs on your vehicle and that the correct invoices has not been forthcoming from you for some time now.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Thank you for bringing your concern to our attention.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is to the clear advantage of both ourselves and our clients.
As you already know, your claim has been approved and we are now awaiting the invoice from your preferred repairer in order to settle your claim, once we receive the documentation from you we can proceed in finalising your claim. We are informed that you chose to use a repairer other than the one initially approved to perform repairs on your vehicle and that the correct invoices has not been forthcoming from you for some time now.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team