LM
Lindy M
1 reviews | Active since Mar 2022
27 May 2026, 11:07
No obligation to the damage
It has been 4 months since I submitted my claim, and I am highly dissatisfied with the lack of action and poor service. To date, I have:Experienced severe delays: My claim remains pending with no actionable progress.Faced a lack of communication: I have not received a single response or update from your company regarding my inquiries.Received an unsatisfactory settlement offer: The third-party department has refused to cover the full amount of the damages to my vehicle.Been left stranded: Because of the delay and refusal to settle, my car remains unrepaired.
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Replies (2)
Prime South Africa's replyOfficial
27 May 2026, 16:15Hello Lindy M, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply27 May 2026, 16:15
Official
Hello Lindy M, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
29 May 2026, 17:34 Hello Lindy M,
Thank you for your post. We understand how it may be disappointing when the claims process doesn’t meet your expectations and we’re sorry this was your experience.
At Prime, we are committed to fair, transparent outcomes for all our stakeholders.
Our records confirm that the settlement offer was calculated using reasonable repair costs, benchmarked against market-related rates to ensure fairness and alignment with industry standards. As soon as you sign the settlement, we’ll process the payment so your repairs can proceed.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply29 May 2026, 17:34
Official
Hello Lindy M,
Thank you for your post. We understand how it may be disappointing when the claims process doesn’t meet your expectations and we’re sorry this was your experience.
At Prime, we are committed to fair, transparent outcomes for all our stakeholders.
Our records confirm that the settlement offer was calculated using reasonable repair costs, benchmarked against market-related rates to ensure fairness and alignment with industry standards. As soon as you sign the settlement, we’ll process the payment so your repairs can proceed.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team