CW
Catherine W
1 reviews | Active since Jun 2011
18 Jan 2016, 11:16
No help in regards with my third party claim
I called Prime Meridian on many occasions to inquire about my claim. Its a third party claim and its been 60 days in total and they still haven't attend to the claim. i am the third party claiming and they haven't even evaluated their clients claim that he submitted.I keep calling and they keep giving me a run around. I need my car fixed asap and cant do anything with my car since. Its really frustrating because its taking so long and getting warnings from the metro police in regards with my broken break lights. I have pleaded for them to speed up the process but still no results. My claim number is CL***
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Prime South Africa's replyOfficial
21 Jan 2016, 08:46Hello kitty24kat,
Your concerns are noted and respected.
Whilst we strive to assist third parties as soon as possible after they had been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless and despite difficulties in contacting our client, she has indicated that she is not interested in pursuing her own claim. Accordingly, as you are aware, our Third Party Team have contacted you to provide you with the clarification sought as to how your claim will now progress.
Our claims team will be sure to continue to provide you with regular feedback in this regard.
Kind regards,
The PMD Team.
Your concerns are noted and respected.
Whilst we strive to assist third parties as soon as possible after they had been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless and despite difficulties in contacting our client, she has indicated that she is not interested in pursuing her own claim. Accordingly, as you are aware, our Third Party Team have contacted you to provide you with the clarification sought as to how your claim will now progress.
Our claims team will be sure to continue to provide you with regular feedback in this regard.
Kind regards,
The PMD Team.
Prime South Africa's reply21 Jan 2016, 08:46
Official
Hello kitty24kat,
Your concerns are noted and respected.
Whilst we strive to assist third parties as soon as possible after they had been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless and despite difficulties in contacting our client, she has indicated that she is not interested in pursuing her own claim. Accordingly, as you are aware, our Third Party Team have contacted you to provide you with the clarification sought as to how your claim will now progress.
Our claims team will be sure to continue to provide you with regular feedback in this regard.
Kind regards,
The PMD Team.
Your concerns are noted and respected.
Whilst we strive to assist third parties as soon as possible after they had been involved in an accident with one of our policyholders, as you are aware, the validation of our client's claim has to be completed first.
Nonetheless and despite difficulties in contacting our client, she has indicated that she is not interested in pursuing her own claim. Accordingly, as you are aware, our Third Party Team have contacted you to provide you with the clarification sought as to how your claim will now progress.
Our claims team will be sure to continue to provide you with regular feedback in this regard.
Kind regards,
The PMD Team.