no help from pmd

i have logged a claim with PMD on 15 February 21, i submitted accident report, pictures, service record and etc on the 25 Feb i called in to check if everything was submitted as i was not going to be at work on Friday 26 as we had a funeral and lisolethu confirmed. on Friday 26 missed a call from insurer following Monday 1 march i called in only to find out the lady that was supposed to handle my case was on sick leave on Tuesday 2 i called in again consultant told me the lady is off sick i wanted to speak to a manager and Lesley came to the rescue and told me that they need my service record and i said everything was submitted i even called in she then told me to submit service record she will handle it i emailed on her personal email add on Tuesday 2. on Wednesday 3 called in again and i was told that they cant get hold of the police officer. i called the police to check with him but he told me insurance are not telling him how he can help while im on the line with pmd consultant, he told me he is on leave ive humbly asked him to please pick up so that we can speed up the process, they did call yes and also called my mum asking if she saw the car, was she there and what was the date mind you that person is a pensioner they ask about the date. and since then no phone call or anything to be told about the status of the claim on the 1 march last week Monday i paid my premium cash deposit and tuesday i called inquiring about claim that is dragging and i was told its in process following day wednesday the 3rd received an sms that the car is written off and mind you first week of submitting claim received a call saying the assessor checked the car and its fixable but now story changed. still after that no phone call or anything to show good customer service until yesterday 8 i called in again because premium have been refunded to ask why is it refunded wont it affect my claim ect was told that no it wont. out of this whole thing pmd doesn't care about their customers. i was never told by a consultant about courtesy car or rental as they call it at pmd now i am without a car or rental last month bank deducted now we are going to a month nothing is resolved and bank will deduct again second time without a car pmd is full of themselves shame nxa.