PM
Paledi M
1 reviews | Active since Oct 2019
19 Jan 2022, 14:26
No Help
I am very disappointed with PMD, first of all, I had a breakdown on the 17th of December 2021 before swartruggens toll plaza and PMD refused to tow me, I was told that I can only be towed for 60km. I also requested a courtesy car and I was told that they don't offer courtesy cars for mechanical breaks down which they offered before. I have started on 04/12/2020 with no claim and paying R1360,00 every month but no help. Lastly, the consultants are very rude and unprofessional.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Jan 2022, 14:36Dear Paledi M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Jan 2022, 14:36
Official
Dear Paledi M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
24 Jan 2022, 11:03Dear Paledi M,
Thank you for your post. It is troubling to hear of your experience as we take great strides to ensure the quick assistance of our policyholders following an incident.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. You will no doubt remember that lack of maintenance or mechanical failure is excluded from cover, for the repair cost and optional benefits. Nonetheless, to ensure our clients receive the best possible value from their policies, we have extended the towing benefit to provide limited cover following a mechanical breakdown.
Our Market Conduct Team has already been notified of your comments and will provide you with detailed feedback shortly.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for your post. It is troubling to hear of your experience as we take great strides to ensure the quick assistance of our policyholders following an incident.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. You will no doubt remember that lack of maintenance or mechanical failure is excluded from cover, for the repair cost and optional benefits. Nonetheless, to ensure our clients receive the best possible value from their policies, we have extended the towing benefit to provide limited cover following a mechanical breakdown.
Our Market Conduct Team has already been notified of your comments and will provide you with detailed feedback shortly.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Prime South Africa's reply24 Jan 2022, 11:03
Official
Dear Paledi M,
Thank you for your post. It is troubling to hear of your experience as we take great strides to ensure the quick assistance of our policyholders following an incident.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. You will no doubt remember that lack of maintenance or mechanical failure is excluded from cover, for the repair cost and optional benefits. Nonetheless, to ensure our clients receive the best possible value from their policies, we have extended the towing benefit to provide limited cover following a mechanical breakdown.
Our Market Conduct Team has already been notified of your comments and will provide you with detailed feedback shortly.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team
Thank you for your post. It is troubling to hear of your experience as we take great strides to ensure the quick assistance of our policyholders following an incident.
PMD prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. You will no doubt remember that lack of maintenance or mechanical failure is excluded from cover, for the repair cost and optional benefits. Nonetheless, to ensure our clients receive the best possible value from their policies, we have extended the towing benefit to provide limited cover following a mechanical breakdown.
Our Market Conduct Team has already been notified of your comments and will provide you with detailed feedback shortly.
We are pleased to confirm that we have various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App - we are eager to assist you with any queries you may have.
Assuring you of our continued best endeavours.
Kind regards, The PMD Team