No giving good service.

My name is Archie, I was involved in an accident . The driver of the other car drove in one way facing oncoming traffic and he hit me at intersection on the front driver side. I did a claim with my insurance PMD, I sent them pictures and everything regarding incident. The driver of other car accepted he made a mistake and we did statement at police station. PMD instead of sending their investigators requested that I go back to the scene and send them pictures to give them a view of place , so that they can assist me quickly. I did that . I kept doing follow up with them , eventually my claim was authorized. They sent it to a panelbeater of their choice that they recommended without asking if I recommend any close to me. The panelbeater Nuwagon I did call them to ask about status of car they told me car is close to a write off and they still communicating with my insurance, the insurance did not bother to inform me as to what is happening unless I call them , now I had to call nuwagon and insurance doing follow ups. The insurance told me they awaiting feedback from insurance to hear what they say. The next day I call panelbeater they informed me that the car is a write off and the insurance decided to take it to another panel beater without informing me. Have I not called I was not going to know what they were busy doing. They recommended a panelbeater, now the same panelbeater write a car off and they decide to take it somewhere. The operators at PMD when you call them they busy only trying to convince and protect the way they dealing with us. Insurance companies should abide by their policies and give us good service. The car remains to be my car , they are just the insurer . They are not giving service that is worth what they say.