1 reviews | Active since Aug 2015
No feedback regarding my claim
On the 3rd of August 2015 i logged a claim with PMD and a lady by the name of Katleho Ditshego send me claims forms to fill of which i did and send back with all necessary documentation they required,i then called to make sure that the documents and forms were received and it was confirmed via sms,my car was taken away on the 2nd by a towing company which was chosen by them called DHK,Pmd send in an assesor to go and assess my car and report was handed over to a lady named Annetjie so that she can give me the report,its now over a week i have been waiting for her to get back to me with a report,i had to call DHK towing to find out what did the assesor say,and i was told that my car has been written off,the least PMD can do is to inform me about the report,and this thing of me calling them everyday it's just not on,i want to know what is happening with my claim,and im also beginning to regret joining Prime Meridian direct/Motor thrift.
We are always willing to put our failings to rights, but you are not being altogether fair with us here, are you?
Your claim forms were received just 3 working days before your complaint, and a thorough review of all your telephonic conversations when registering your claim confirms that our consultants did a creditable job in explaining the claims process to you.
Nevertheless, your complaint has been referred to our client representation department who will be in contact with you to re-explain the facts of this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are always willing to put our failings to rights, but you are not being altogether fair with us here, are you?
Your claim forms were received just 3 working days before your complaint, and a thorough review of all your telephonic conversations when registering your claim confirms that our consultants did a creditable job in explaining the claims process to you.
Nevertheless, your complaint has been referred to our client representation department who will be in contact with you to re-explain the facts of this matter.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team