No feedback and bad attitude from Kabo!

Dear Prime Meridian,<br> I'm really not impressed with your service - not pointing how long the progress of my claim is.<br> On Thursday I received an sms that my vehicle has been assessed and the insurance has received the report - which I know that the next step is a claims technician.<br> On Friday around 2pm I received an sms that my claim has been handed over to a technician, and that the technician will be in contact with me \shortly\", which means, soon, briefly or in a short time - after 24 hours or after two days excluding weekends was not mentioned.<br> However, no one has contacted me and I now fail to understand the meaning of \"shortly\" according to PMD.<br> On Friday, while my claim is still in progress I received an sms telling me to go collect a vehicle that has been in accident to avoid storage charges - I pay insurance every month, but they can't take care of my vehicle while a claim is being processed? <br> In these windy rains, where I stay I have no garage, no dedicated parking that is covered, but insurance is expecting me to keep a car? What will happen when it get rained on and affects other mechanical components? Will the insurance take such a responsibility to fix them? "