JB
Jaco B

1 reviews | Active since Jun 2015

04 Sept 2015, 09:09

NO FEEDBACK

I WAS IN A ACCIDENT ON FRIDAY 28 AUGUST 2015 18:15 PM,THE ACCIDENT WAS NOT MY FAULT.I CALLED PRIME MERIDIAN ON SATURDAY 29 AUGUST 2015 AND WAS TOLD I WILL RECIEVE DOCUMENTS VIA EMAIL AND WILL BE CALLED ON MONDAY 31 AUGUST 2015.I DID NOT RECIEVE THE DOCUMENTS AND NO ONE CALLED ME SO I CALLED THEM SELF.THEY SAID THE CLAIM WILL BE REGISTERED AND THAT A ASSESSOR WILL CALL ME.I DID NOT RECIEVE ANY CLAIM NUMBERS OR INFO AND AGAIN NO ONE CALLED ME.I CALLED YESTERDAY 03 SEPTEMBER 2015, I CALLED 3 TIMES AND THEY DID CALL ME BACK THE SAME TIME AND SAID THE CLAIM IS REGISTERED AND I WILL BE CALLED THE SAME DAY.WELL TODAY IS 4 SEPTEMBER 2015 AND STILL NO CALL RECIEVED.SO I AM WONDERING WHAT IS GOING ON AND IF ANYONE WILL CALL ME ABOUT MY CLAIM AND IF THE ASSESSOR WILL COME LOOK AT MY CAR AND IF THEY WILL FIX MY CAR?ALL I CAN SAY IS VERY BAD SERVICE.

0
Replies (1)
Prime South Africa
Prime South Africa's reply04 Sept 2015, 16:07
Official
Hello Jaco***4,

This is an unusual occurrence indeed! Thank you for bringing it to our attention and for your patience in this respect.

We are pleased to report that your claim has successfully been registered and your claim is under way. We will be sure to keep you informed of the progress we make on it.

Aren't you glad that you won't receive one of those nasty premium increase letters following your claim? That is because with us you receive fixed premiums for life.

Assuring you of our best endeavours at all times.

Kind Regards,
The Prime Meridian Team