BT
Boitumelo T
1 reviews | Active since Nov 2013
21 May 2021, 18:18
No Emergency Assistance
I've only been insured with PMD for 3 month and they have let me down in the worst way. I have been waiting since 3pm this afternoon for assistance. The numbers given to me do not work and I need roadside assistance. It is now 3 hours later, I am a woman and it is dark out. I have requested a call back on the app as well but no assistance! I could lose my life
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Replies (2)
Prime South Africa's replyOfficial
21 May 2021, 18:24Dear Boitumelo,
We are troubled to hear of your experience and can certainly understand your worry.
Rest assured that help is on the way. We have located your policy and escalated the issue with our Roadside Assistance Team. You will be called in the next few minutes with a resolution.
In the meantime, our Market Conduct Team has been alerted to your experience and will conduct a thorough investigation to ensure this rare occurrence will not happen again.
Thank you for taking the time to alert us of the matter.
You will probably be delighted to recall that PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App, we are eager to assist you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are troubled to hear of your experience and can certainly understand your worry.
Rest assured that help is on the way. We have located your policy and escalated the issue with our Roadside Assistance Team. You will be called in the next few minutes with a resolution.
In the meantime, our Market Conduct Team has been alerted to your experience and will conduct a thorough investigation to ensure this rare occurrence will not happen again.
Thank you for taking the time to alert us of the matter.
You will probably be delighted to recall that PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App, we are eager to assist you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply21 May 2021, 18:24
Official
Dear Boitumelo,
We are troubled to hear of your experience and can certainly understand your worry.
Rest assured that help is on the way. We have located your policy and escalated the issue with our Roadside Assistance Team. You will be called in the next few minutes with a resolution.
In the meantime, our Market Conduct Team has been alerted to your experience and will conduct a thorough investigation to ensure this rare occurrence will not happen again.
Thank you for taking the time to alert us of the matter.
You will probably be delighted to recall that PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App, we are eager to assist you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are troubled to hear of your experience and can certainly understand your worry.
Rest assured that help is on the way. We have located your policy and escalated the issue with our Roadside Assistance Team. You will be called in the next few minutes with a resolution.
In the meantime, our Market Conduct Team has been alerted to your experience and will conduct a thorough investigation to ensure this rare occurrence will not happen again.
Thank you for taking the time to alert us of the matter.
You will probably be delighted to recall that PMD has various platforms where you can easily contact us for quick results. From traditional channels like our Client Services telephone line to our website and our mobile App, we are eager to assist you.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
BT
Boitumelo T's updateReviewer Update
21 May 2021, 18:25I AM ON THE SIDE OF THE ROAD! Did you just completely miss that part?!
BT
Boitumelo T's update21 May 2021, 18:25
Reviewer Update
I AM ON THE SIDE OF THE ROAD! Did you just completely miss that part?!