AA
Anel A
1 reviews | Active since Aug 2024
09 Jun 2026, 21:39
NO CONTACTING/ANSWERING CLIENT ON EMAIL OR PHONE
For the past few days no answer on my emails or requests. I need an invoice for the R16000 access I need to pay. Nothing is happening . But when they want a payment you immediately get a SMS with a link to make payments.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
10 Jun 2026, 07:17Hello Anel, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply10 Jun 2026, 07:17
Official
Hello Anel, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
12 Jun 2026, 16:58Hello Anel A
Thank you for your post. We understand how stressful it can be when you are waiting for feedback on your car.
At Prime, we are committed to providing our clients with clear feedback within 48 hours of their request.
Our records indicate that your query was received over the weekend, which likely contributed to the brief delay. We are pleased to confirm that you were promptly assisted with your excess query and that the matter has now been resolved.
Our Market Conduct Team remains available to assist you further should you need any additional clarity.
At Prime, we are committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we are here to help.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 Jun 2026, 16:58
Official
Hello Anel A
Thank you for your post. We understand how stressful it can be when you are waiting for feedback on your car.
At Prime, we are committed to providing our clients with clear feedback within 48 hours of their request.
Our records indicate that your query was received over the weekend, which likely contributed to the brief delay. We are pleased to confirm that you were promptly assisted with your excess query and that the matter has now been resolved.
Our Market Conduct Team remains available to assist you further should you need any additional clarity.
At Prime, we are committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we are here to help.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team