No communication

My claim was processed in October 2015, followed all the procedures obtained quotes as requested, as per my knowledge everything they needed I provided.<br> It is the 22nd of January and I still don't know what is happening as no one has contacted me to let me know what is delaying the claim, I have sent emails, called and left messages for the consultant in charge but still no response.<br> The quote I got has expired already. <br> This is the worst service I have received from Prime Meridian, I have referred so many people to join because I once thought they are the best insurance company.<br>