MN
Mihlali N
1 reviews | Active since Nov 2020
06 Apr 2024, 02:08
No Claim updates
claim number CL*** I've been waiting for feedback regarding my car that was involved in accident on 12 March 2024 no communication no feedback no nothing am still waiting for my car. I even called the guy who was towing the vehicle he said the vehicle still needs to be assessed I've been waiting patiently but the waiting is killing me with no updates and I use the vehicle for work now am really struggling. I have to us public transport while paying insurance and vehicle finance
Come on can you speed up the process the waiting is killing
Helpful (0)
Replies (6)0
Replies (6)
Prime South Africa's replyOfficial
08 Apr 2024, 08:58 Dear Mihlali Nolutshungu,
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Apr 2024, 08:58
Official
Dear Mihlali Nolutshungu,
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us. We have located your policy and commit to providing preliminary feedback within two business days. Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
11 Apr 2024, 09:24 “Dear Mihlali N
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients to ensure that a fair outcome is reached on all claims.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim and ensure that you receive quality updates on your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team”
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients to ensure that a fair outcome is reached on all claims.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim and ensure that you receive quality updates on your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team”
Prime South Africa's reply11 Apr 2024, 09:24
Official
“Dear Mihlali N
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients to ensure that a fair outcome is reached on all claims.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim and ensure that you receive quality updates on your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team”
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients to ensure that a fair outcome is reached on all claims.
Our Market Conduct Department will contact you to provide you with more detailed information regarding the validation of your claim and ensure that you receive quality updates on your claim.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team”
MN
Mihlali N's updateReviewer Update
07 May 2024, 10:09More feedback? regarding my claim I've been waiting
MN
Mihlali N's update07 May 2024, 10:09
Reviewer Update
More feedback? regarding my claim I've been waiting
MN
Mihlali N's updateReviewer Update
31 May 2024, 10:30My claim was rejected and was told to pay storage fee I paid the storage fee but when I sent towing truck to collect my car two time' . they said they couldn't give him the car he must call the insurance to release the calr 1st. I paid the storage fee on the 22 May and I was given 10 days to collect the car. Proof of payment was sent to ***. but when I called informing them about my car that couldn't being released they told me they didn't receive proof of payment.so I sent proof of payment again via whatsapp few minutes I called again they are saying they are sorry they now see the proof of payment. Now my question is who is reliable to pay the Towing truck again as I paid the Towing fee for my vehicle. 2ndly the storage fee who will be paying for your delays. I've been calling back and forth with no assistance. Your service is very poor. I am the one who's been calling with my own airtime.
What must I do now as I want my vehicle back?
Must I write on Twitter and Tiktok in order to be assisted
What must I do now as I want my vehicle back?
Must I write on Twitter and Tiktok in order to be assisted
MN
Mihlali N's update31 May 2024, 10:30
Reviewer Update
My claim was rejected and was told to pay storage fee I paid the storage fee but when I sent towing truck to collect my car two time' . they said they couldn't give him the car he must call the insurance to release the calr 1st. I paid the storage fee on the 22 May and I was given 10 days to collect the car. Proof of payment was sent to ***. but when I called informing them about my car that couldn't being released they told me they didn't receive proof of payment.so I sent proof of payment again via whatsapp few minutes I called again they are saying they are sorry they now see the proof of payment. Now my question is who is reliable to pay the Towing truck again as I paid the Towing fee for my vehicle. 2ndly the storage fee who will be paying for your delays. I've been calling back and forth with no assistance. Your service is very poor. I am the one who's been calling with my own airtime.
What must I do now as I want my vehicle back?
Must I write on Twitter and Tiktok in order to be assisted
What must I do now as I want my vehicle back?
Must I write on Twitter and Tiktok in order to be assisted
MN
Mihlali N's updateReviewer Update
31 May 2024, 10:39You are treating me as if I didn't pay for the service. Fine you rejected my claim but what is so hard of you to release my car as I paid the storage Fee. Why are turning away the Towing truck that I sent to collect my vehicle. Towing truck that I paid for. So when you are delaying the process who will be liable to pay for Towing truck and storage fee again. Please enlightening me on that matter
MN
Mihlali N's update31 May 2024, 10:39
Reviewer Update
You are treating me as if I didn't pay for the service. Fine you rejected my claim but what is so hard of you to release my car as I paid the storage Fee. Why are turning away the Towing truck that I sent to collect my vehicle. Towing truck that I paid for. So when you are delaying the process who will be liable to pay for Towing truck and storage fee again. Please enlightening me on that matter
MN
Mihlali N's updateReviewer Update
31 May 2024, 10:41ASAP
MN
Mihlali N's update31 May 2024, 10:41
Reviewer Update
ASAP