WJ
Wynand J
1 reviews | Active since Nov 2018
11 Mar 2024, 10:28
No care in the world
The worste ever service received from an insurer ever. Promises being made and never kept regardless if speaking to a senior or not. Between the incompetence from people dealing with ordering parts and dealing with the repairer nothing gets anywhere. My claim has been sitting for more than 3 months and the car is still not repaired.........
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Mar 2024, 11:02Dear Wynand
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply11 Mar 2024, 11:02
Official
Dear Wynand
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
15 Mar 2024, 09:44Dear Wynand J,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as availability of parts. We can however confirm that you have collected your vehicle following the completion of the repairs.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply15 Mar 2024, 09:44
Official
Dear Wynand J,
Thank you for the post.
At PMD we pride ourselves in promptly paying all valid claims. We are pleased to note that your claim was validated within our expected turnaround times.
Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage.
It is sometimes the case that the repair process is affected by factors that are outside the control of both the repairer and ourselves, such as availability of parts. We can however confirm that you have collected your vehicle following the completion of the repairs.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team