CT
Colin T
1 reviews | Active since Sept 2015
28 Sept 2015, 15:22
No Answers/Feedback on Claim
I have logged my claim with Prime Meridian on the 11th of August 2015 (CL***) its been 34 working days since the claim was logged with them, and still up to date they cant tell me if they are going to pay out the claim or not. I find it very unprofessional to take this long with a claim and in the meantime for 49 days I don't have any transport of my own. Prime Meridian please do something about this as it is ridicules taking this long.<br> <br> My vehicle is standing in my garage for 49 days now and my second debit order with you since the claim was logged. I keep on paying for insurance but when it comes to a claim then you have a lack of service.
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Prime South Africa's replyOfficial
30 Sept 2015, 11:23Hello truter8912,
Thank you for bringing your concern to our attention we regret to learn of the inconvenience mentioned.
Our aim is always to provide world class client service. Unfortunately the investigations and approval of our claim is directly influenced by the ease in which the circumstances of your loss can be confirmed.
As you are aware your particular claim involved another party whose details could not be ascertained, as such other measures had to be explored to confirm the details of your claim.
Nonetheless we are pleased that your claim has been approved and that you have been informed of the outcome. You will be sure to be back on the road again in no time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention we regret to learn of the inconvenience mentioned.
Our aim is always to provide world class client service. Unfortunately the investigations and approval of our claim is directly influenced by the ease in which the circumstances of your loss can be confirmed.
As you are aware your particular claim involved another party whose details could not be ascertained, as such other measures had to be explored to confirm the details of your claim.
Nonetheless we are pleased that your claim has been approved and that you have been informed of the outcome. You will be sure to be back on the road again in no time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply30 Sept 2015, 11:23
Official
Hello truter8912,
Thank you for bringing your concern to our attention we regret to learn of the inconvenience mentioned.
Our aim is always to provide world class client service. Unfortunately the investigations and approval of our claim is directly influenced by the ease in which the circumstances of your loss can be confirmed.
As you are aware your particular claim involved another party whose details could not be ascertained, as such other measures had to be explored to confirm the details of your claim.
Nonetheless we are pleased that your claim has been approved and that you have been informed of the outcome. You will be sure to be back on the road again in no time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for bringing your concern to our attention we regret to learn of the inconvenience mentioned.
Our aim is always to provide world class client service. Unfortunately the investigations and approval of our claim is directly influenced by the ease in which the circumstances of your loss can be confirmed.
As you are aware your particular claim involved another party whose details could not be ascertained, as such other measures had to be explored to confirm the details of your claim.
Nonetheless we are pleased that your claim has been approved and that you have been informed of the outcome. You will be sure to be back on the road again in no time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team