SC
Samantha C

1 reviews | Active since Mar 2009

27 Oct 2016, 10:31

NO ANSWERS

<p>Does this company ever respond to emails? 9 months and still havent reviewed or dealt with the claim. does this mean your client is without a car all this time??? ridiculas. get Roxscha to call me back ASAP and get this claim finalised. </p>

0
Replies (1)
Prime South Africa
Prime South Africa's reply02 Nov 2016, 12:10
Official

Hello Samantha,

Thank you for bringing your concern to our attention.

We always do our best not to inconvenience or delay the process of any claim, unless the situation is beyond our control.

Unfortunately, for this claim, our records indicate that a substantial amount of time had passed before we received certain documentation from your insurer.

Nevertheless, your concern is important to us and once we have received your final repair calculation, we will be able to conclude our investigation.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team