AL
ANEESA L
1 reviews | Active since Nov 2025
21 Nov 2025, 06:47
No 1 gets back to u or takes u seriously
Prime has no urgency at all from their side to help with my claim..they assign an agent who doesn't liase with u..weekends they closed and on Monday high call volumes wen we call we are told someone will get back to u in 10 minutes but they only call back the next day..no response from WA messages as well
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
21 Nov 2025, 16:41Hello Aneesa, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply21 Nov 2025, 16:41
Official
Hello Aneesa, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
27 Nov 2025, 08:30 Hello Aneesa L,
Thank you for taking the time to share your experience with us.
At Prime, we are committed to delivering world-class service and ensuring fair outcomes for all our clients. It is, therefore, concerning to learn of your recent experience.
We are happy to note that your claim has been approved and the repair process is underway. To make sure you get detailed answers to your questions, a senior assessor will reach out to you today.
Our Market Conduct team has also been informed and will prioritise addressing your concern.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
At Prime, we are committed to delivering world-class service and ensuring fair outcomes for all our clients. It is, therefore, concerning to learn of your recent experience.
We are happy to note that your claim has been approved and the repair process is underway. To make sure you get detailed answers to your questions, a senior assessor will reach out to you today.
Our Market Conduct team has also been informed and will prioritise addressing your concern.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Nov 2025, 08:30
Official
Hello Aneesa L,
Thank you for taking the time to share your experience with us.
At Prime, we are committed to delivering world-class service and ensuring fair outcomes for all our clients. It is, therefore, concerning to learn of your recent experience.
We are happy to note that your claim has been approved and the repair process is underway. To make sure you get detailed answers to your questions, a senior assessor will reach out to you today.
Our Market Conduct team has also been informed and will prioritise addressing your concern.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
At Prime, we are committed to delivering world-class service and ensuring fair outcomes for all our clients. It is, therefore, concerning to learn of your recent experience.
We are happy to note that your claim has been approved and the repair process is underway. To make sure you get detailed answers to your questions, a senior assessor will reach out to you today.
Our Market Conduct team has also been informed and will prioritise addressing your concern.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team