New Policy - No feedback

I have took up insurance with PMD telephonically on 15/02/16. I opted for immediate cover and allowed PMD to debit my bank account on a specific date with the premium amount as well as an activation fee. I was informed that I was required to submit photos of my vehicle and the ID and licence No of the nominated driver. I forwarded these pictures and details on 21/02/16 and requested confirmation of receipt and activation of my policy.By 28/02 I had not received any feedback and I emailed the client services regarding the receipt of my photos, the updated schedule with the details of the nominated driver & reasons as to why my bank account was debited before the date I nominated. Emails have been going back and forth daily since with no confirmation that my policy is active, no correction of the debit order date, & 2 weeks after I have sent the photos did I receive a text that the photos need to be re-submitted. I have asked Nonkululeko numerous times to confirm the activation of my policy but she ignores this. This type of service is unacceptable & I wish to cancel my policy and expect PMD to refund me with the amounts that they have debited my bank account with immediately.