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Vijay N

1 reviews | Active since Sept 2021

10 Nov 2025, 14:47

NEVER use PMD as your Insurer

I met an accident with my vehicle. Contacted PMD immediately. At the start service was phenomenal. Tow truck was sorted, transport back home was sorted and the vehicle was taken to the approved repair shop. THATS when it was all downhill. It took TWO WEEKS before PMD decided the vehicle was a write off. I had 15 day car hire, which basically expired a day after I was advised vehicle will be written off. Through the 2 weeks, I received ZERO correspondence from PMD. I called in everyday for feedback, which they did not have, Now hired vehicle is returned. I await PMD to collect the NATIS document from me, which even that they do not know when they will collect. Bearing in mind, PMD will pay when THEY receive said NATIS document which THEY are delaying to collect...another DELAY tactic. SO, i am left with no option but to go the Ombudsman route

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Replies (3)
Prime South Africa
Prime South Africa's reply10 Nov 2025, 15:21
Official
 
Hello Vijay, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it. 

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted. 

Kind regards,
 The Prime SA Team 

VN
Vijay N's update10 Nov 2025, 15:32
Reviewer Update
WOW..if only the customer service could be as efficient and reply as quick as this. Unfortunately providing a response regarding my issue in 2 working days does not help. I am without a vehicle, car hire and no payment from PMD currently. So it does not help me in any way
Prime South Africa
Prime South Africa's reply13 Nov 2025, 11:22
Official
Hello Vijay N, 

Thank you for your post. We understand how frustrating it can be when your expectations are not met during a claim.  

At Prime, we are committed to delivering a smooth and efficient claims experience for all our clients. Unfortunately, in rare cases, certain damage only becomes apparent during the repair stage, as happened in your situation. Once we received confirmation that your car was a write-off, we immediately set out to ensure you received the correct settlement.  

We are pleased to note that the NATIS was collected within 3 days of us receiving your signed settlement letter, and the payment for your claim has since been processed.  

 We understand how difficult it can be to be without your car. To help with this, Prime offers an optional Car Hire Benefit, with plans that provide mobility for up to 30 days during the claim.   

Committed to resolving your concern with care. 

Kind regards, 
The Prime SA Team